The short version
Baseo Fix is a tool for finding a tradesperson and following a job from request to completion. Everything you enter into the app stays in the app's storage on your device. We do not run user accounts, we do not operate a server that receives your data, and we do not use analytics or advertising software.
Stored on deviceSent to usSoldProfiled
What the app stores on your device
To do its job the app writes the following to local storage on your phone. None of it leaves the device through the app.
- Default area. The town or region you set so you do not have to type it for every search.
- Search history. Recent searches, including the trade you looked for and any filters you applied (trade type, hourly rate, call-out fee, rating).
- Favourites. Tradespeople you mark as favourites.
- Selected services and task tracking. The services you picked for a tradesperson and the status you record for that task, from request through to completion.
- App preferences. Display and sorting choices.
This data is only readable by the Baseo Fix app under the normal app sandboxing rules of iOS and Android. If your operating system backs up app data (for example iCloud Backup or Google backup), that copy is made by the operating system under your own device settings, not by us.
What we do not collect
- No account, registration, name, password or profile.
- No precise location. The area you set is text you type; the app does not request GPS permission.
- No contacts, photos, microphone or camera access.
- No analytics, crash-reporting or usage-measurement SDKs.
- No advertising identifiers, cookies, fingerprinting or cross-app tracking.
- No copy of your searches, favourites or task history on any server we control.
Because we hold none of this, we cannot see it, sell it, share it or lose it in a breach.
Support messages
The one time we receive personal data is when you choose to contact support. The in-app support link and the support page open your own email app addressed to olivia.fleming47@gmail.com. We then receive whatever you send: your email address, your message and anything you attach.
We use that information only to answer you. Support emails are kept in the publisher's mailbox for up to 12 months so that follow-up questions have context, then deleted. You can ask us to delete a conversation earlier at any time.
Third parties
Baseo Fix does not embed third-party software that collects data. Three other parties can still be involved in your use of the app, and they act under their own privacy policies:
- The app store (Apple App Store or Google Play) that delivers the app and may show us aggregate, anonymised download and crash counts.
- Your email provider, if you contact support.
- The tradespeople themselves. When you call, message or book a tradesperson, you leave the app and deal with them directly. What you share with them is between you and them; we are not a party to that contact and do not see it.
Your controls
You do not need to ask us to see or delete your data, because it is already in your hands. Inside the app's Settings you can:
- Clear search history without touching favourites or tasks.
- Reset favourites to an empty list.
- Change or clear your default area.
- Delete all data, which wipes every item listed in Way 02 and returns the app to a fresh install state.
Uninstalling the app also removes its local storage. If you live in a region with statutory privacy rights (for example the GDPR in the EU or the CCPA in California), those rights apply to the support emails we hold; write to us and we will act on your request within 30 days.
Retention and security
On-device data is kept until you delete it or uninstall the app. It is protected by your device's own security: passcode, biometrics and the operating system's file encryption. We recommend keeping a device lock enabled, since anyone who can unlock your phone can open the app.
Support emails are retained as described in Way 04.
Children
Baseo Fix is intended for adults arranging work on their home or property. It is not directed at children under 16 and, as it collects no personal data, it does not knowingly hold any data about children. If a child has emailed support, a parent or guardian can ask us to delete that message.
Changes to this policy
If a future version of the app changes how data is handled, for example by adding an optional cloud backup, we will update this page, change the effective date on the unit plate above, and describe the change in the app's release notes before the feature is turned on. We will never switch on data collection silently.
Contact
Data controller: Olivia Fleming, publisher of Baseo Fix.
Email: olivia.fleming47@gmail.com
Or use the form on the support page.